Business owner, Sales, Support, Consultant (me) and development team.
Challenges and contribution:
• Static and dynamic prototypes, UX UI design
• Customer support and onboarding experience upgrade by doing user and market research and use of my own expertise
• UX upgrade by simplifying user flow, adding sections with weekly tips for customers (customer success) and producing knowledge base
• Additional business model allowing to perform paid customization to system for clients
• User and market research and contribution to final product (30+ change requests)